Product will be shipped via tracked mail package via SingPost. Please ensure your mailing address and contacts are provided accurately. We will not responsible for any misplace if the receipient mailing address are not provided accurately.
Refund will be process after the confirmation of mishandling by the company. Otherwise, goods sold are not refundable or exchange.
Cancellation / Return / Exchange Policy
For Fabric/Disposable Mask: Due to hygiene reasons, we do not accept any return or exchange of this product. However, if you found any fabrication defect within 24hrs, please take a picture and email to: [email protected] We will look into the matters and attend to it soonest possible. Thank you for your kind patience and understanding.
For Dr K Shield Easystick: If found broken package upon receive, please post & send the picture via email [email protected] for further investigation. Response will be within 48hours for further advise or action.