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For retail online purchase, we could only deliver within Singapore.
- We offer standard shipping for all orders made on our Online Store.
- Orders are shipped on business days only (Monday-Friday, excluding Singapore National holidays).
- For in-stock items, your order should arrive between 1 – 3 business days after order verification.
- We use flat-rate shipping of S$3.50 for orders below S$50. Despite the number of shipments you receive, you will never be charged more than the amount stated on your order confirmation.
- Free shipping is provided if the order (after discount, if applicable) is S$50.00 and above
- We do not deliver to P.O boxes
- Orders will be processed and shipped once credit card authorization is received.
- International: We currently do not offer international shipping from Singapore. we apologize for any inconvenience caused.
- Note that during festive period, please allow more time for delivery. We do apologize for the inconvenience caused.
- For bulk purchase and wholesale/distribution opportunity, please do write to us at [email protected]
Cancellation / Return / Exchange Policy
RETURN AND EXCHANGE
- [email protected] accepts returns, exchange or refunds within 14 days of delivery, subject to prevailing return policy.
- Exchanged or returned Products must be in the original condition as when it was delivered, and must include its original vendor packaging and Order Confirmation and/or invoice. [email protected] reserves the right to reject any exchange or return that does not fulfil any of the above policy or for any other reason whatsoever.
- Merchandise must be un-used, unaltered and be in a re-saleable condition.
- Goods can be exchanged for a similar item or different item.
- Refund of purchase will be according to the original mode of payment or in the form of store credit.
- For hygiene reasons, all lingerie, undergarments and cosmetic items are not exchangeable.
- Where a Product is defective, not of satisfactory quality or fitness for purpose, you may return the Product for an exchange or a refund of the amount paid for the Product without interest at the absolute discretion of [email protected], subject to the applicable law.
- Products must be returned with any free gift(s) and/or gift card(s) received with respect to the returned Product.
- All returns, exchange or refunds must be made through Customer Service email [email protected] . We do not accept returns without notice.
- [email protected] will not bear any charges incurred by customers during the process of return, exchange or refund of merchandise.